IT Support System development for VimpelCom
Asteros developed and deployed a Service Desk system based on BMC Remedy platform to create a unified and flexible incident management environment. The new solution improves availability of business-critical systems by speeding up troubleshooting and incident resolution processes, as well as supports root cause analysis and helps improve personnel productivity and overall reliability of IT infrastructure.
2003 – BMC Remedy Help Desk development and deployment
Russia, Armenia, Kazakhstan, Ukraine, Uzbekistan, Tajikistan, Georgia
Supporting large infrastructure spread over 12 time zones became a reality in our company. Service Desk integrated with CMDB helps us to ensure high-quality and quick resolution of logged incidents while significantly reducing corporate IT infrastructure support costs.
Thank you for your interest in the Asteros Group!
Please complete the E-mail or Telephone fields so that we can provide you with information about IT Support System development for VimpelCom.