Optimization of IT services management at VSK Insurance House

Goals

  • Improve the quality of insurance services
  • Ensure business continuity through robust IT services
  • Reduce IT costs through the implementation of a transparent IT services costing tool

Project delivery

A project to optimize the processes of IT services and to refine the catalog of IT services in accordance with the ITIL (IT Infrastructure Library) best practices was launched in December 2009. The Asteros Company was selected as a consultant in this project.

  • The Asteros experts audited the current state of IT management processes in the VSK, with a focus on the of IT services catalog
  • IT services provision methodology and related regulatory documents based on audit results and ITIL recommendations were developed
  • After that, the Asteros experts put into practice the proposed concept, describing on the regulations basis one of the company key IT services for effective support of voluntary health insurance service business process
With this example, the VSK IT service can independently formalize other IT services and create a knowledge base in future.

Project results

As a result, the practice of the IT services catalog as a centralized source of information was implemented. The application of this conceptual approach will provide VSK with a number of key advantages. The company's management will be able to receive information about opportunities and the levels of IT services delivery and effectively allocate IT resources according to business needs and dynamics. It will allow the company to be more competitive in the market. In addition, a structured approach to IT management on the cutting-edge basis will provide a significant reduction in IT costs.

We involved Asteros experienced consultants to optimize IT service management processes. It allowed to obtain a professional evaluation of our IT infrastructure effectiveness and identify ways to improve it.

Sergei Kalchenko, Deputy CEO, VSK Insurance House

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