Deployment of VoIP System and Call Center Upgrade at Bashneft
Bashneft uses a complex traditional TDM phone system to connect its numerous businesses, offices and regional subsidiaries. To streamline its telephone network and expand the range of available phone services Bashneft decided to migrate to IP telephony and deploy a call center.
SITRONICS Bashkortostan, the general contractor for this project, subcontracted it to Asteros.
Asteros and SITRONICS:
Migration to IP telephony simplified call distribution and handling processes and optimized everyday work of company employees, most notably technical support representatives. New phone network and enhanced call center functionality improved quality of services provided to Bashneft's Service Desk users.
Transition to IP technologies improved reliability of telecommunications network and created an opportunity to deploy a video call platform.
VoIP and call center upgrade were two important steps in Bashneft's Service Desk development program that we have been successfully running this year. We were able to make Bashneft's IT systems much more accessible for business users.
Thank you for your interest in the Asteros Group!
Please complete the E-mail or Telephone fields so that we can provide you with information about Deployment of VoIP System and Call Center Upgrade at Bashneft.